Ask an Expert

Q&A: My managing agent is rude

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By Teri Karush Rogers  |
May 18, 2010 - 6:57AM
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Q. I’m having issues with my managing agent.  The receptionists are rude, accounts receivables are rude, and I want to make a complaint about their neglect and service. 

I rent and do not own in NYC so who do I go to complain?

A. Sadly, your complaints are not that unusual in New York, says real estate attorney Dean Roberts. Nor is the behavior you describe illegal.

Your best bet is to complain to the owner of the management firm, says managing agent Michael Wolfe.  If that doesn’t work, complain to your landlord.

“He or she may not like this type of behavior from the management team,” says real estate lawyer Cory Weiss.  “If you’re rent stabilized, you can also complain to the New York State Division of Housing and Community Renewal.”

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Teri Karush Rogers

Founder & Publisher

Founder and publisher Teri Karush Rogers launched Brick Underground in 2009. As a freelance journalist, she had previously covered New York City real estate for The New York Times. Teri has been featured as an expert on New York City residential real estate by The New York Times, New York Daily News, amNew York, NBC Nightly News, The Real Deal, Business Insider, the Huffington Post, and NY1 News, among others. Teri earned a BA in journalism and a law degree from New York University.

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